Three Graces Lingerie — Returns & Refund Policy

Effective [August 2026] · Applies to purchases at threegraceslingerie.com

For hygiene reasons, you may return our leak-resistant underwear only if it is unworn, unwashed, and sealed in its original packaging. Please read this policy fully before purchasing — by placing an order, you agree to these terms.

Our hygiene policy

Because our products are intimate apparel worn against the skin, we cannot accept returns of items that have been worn, washed, or removed from their sealed hygiene packaging. This protects the health and safety of all our customers. We will decline returns that arrive worn, washed, or with the hygiene seal broken, and we will return them to you.

Return window

You may request a return within 14 days of your delivery date. We cannot accept requests made after 14 days.

What you receive

• Change of mind or wrong size (item unworn, unwashed, sealed): store credit, valid for 12 months. We do not offer cash refunds for change-of-mind or sizing returns.

• Faulty or incorrect items (a manufacturing defect, or the wrong item/size was sent): you may choose a full refund to your original payment method, or a replacement, or store credit. Please contact us within 14 days of delivery with a photo of the issue.

Sizing — please choose carefully

Because each pair is sealed for hygiene, we cannot accept a return once the packaging is opened — including to try the item on. If the fit is wrong, the item has necessarily been unsealed and worn and cannot be returned. Please review our size guide carefully before ordering, and reach out to us at info@threegraceslingerie.com if you'd like help choosing a size before you buy.

Return shipping

Return shipping costs are the customer's responsibility, except when the item is faulty or we sent the wrong item, in which case we cover return shipping. Original shipping charges are non-refundable.

How to start a return

Email info@threegraceslingerie.com within 14 days of delivery with your order number and reason for return. We'll confirm eligibility and provide return instructions. Please do not send items back before receiving confirmation.

Processing

Once we receive and inspect your return, we'll confirm your store credit or refund within [5–7] business days. Refunds (faulty/incorrect items only) are issued to your original payment method and may take additional time to appear, depending on your bank or card provider.

Non-returnable items

• Items that have been worn, washed, or unsealed

• Items returned after the 14-day window

• Items without original packaging or with the hygiene seal broken

• Gift cards and final-sale items

Questions

We're here to help — email info@threegraceslingerie.com, and we'll get back to you.

 

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This policy does not affect any rights you may have under applicable consumer protection law regarding faulty goods.